1 DEFINITIONS

1.1 “Animal Experience” means a session for one or more individuals to learn about the Park’s animals from our staff;

1.2 “Activity” means any activity located in the Park from time to time which may include (but is not limited to)the Go-Karts, Displays;

1.3 “Booking” mean a booking confirmed by us for a Park Visit or an Animal Experience;

1.4″Buyer/You” means the individual or organisation who buys or agrees to buy from Us;

1.5 “Consumer” means an individual who is not acting in the course of trade or business;

1.6 “Contract” means the contract for sale between the Seller and the Buyer incorporating these General Terms and (where applicable) the Special Conditions;

1.7 “General Terms” means these general terms and conditions relating to the Park;

1.8 “Goods” means the articles that the Buyer agrees to buy from the Seller which may include Park Visits, Animal Experiences, Gift cards,  Adoption packs and Memberships;

1.9 “Park” means The Scottish Deer Centre, Bow of Fife, Cupar KY15 4NQ;

1.10 “Park Visit” means a visit by a Visitor to the Park;

1.11 “Seller/We/Us” means The Deer Centre Scotland Ltd. Registered Company No. SC686400of The Scottish Deer Centre, Bow of Fife, Cupar KY15 4NQ that owns and operates the Website and the Park;

1.12 “Special Terms” means terms in addition to these, which we may agree with you when we confirm acceptance of your booking or order;

1.13 “Website” means www.thescottishdeercentre.co.uk; and

1.14 “Visitors” any person who visits the park, whether or not the Buyer.

2 CONDITIONS

2.1  If the Buyer is a Consumer, nothing in these General Terms shall affect the Buyer’s statutory consumer rights.

2.2 These General Terms shall apply to all contracts for sale between the Seller to the Buyer. They shall prevail over any other documentation or communication from the Buyer. These General Terms may be subject to modification by the Special Terms.

2.3  Any variation to these General Terms (other than Special Terms ) shall be inapplicable unless expressly agreed to in writing by the Seller.

3 ORDERING

3.1  All orders shall be deemed to be an offer by the Buyer to purchase  pursuant to these General Terms and are subject to acceptance by the Seller. The Seller may choose not to accept an order for any reason.

3.2  When making an order through the Website, the technical steps the Buyer needs to take to complete the order process are described in the order process section within the website. Your use of the Website is governed by the Website Terms of Use and Privacy Policy which can be found here and which are deemed to form part of these General Terms.

3.3 Tickets for Park visits may be upgraded to season tickets at the information booth located at the Park.

4 PRICE AND PAYMENT

4.1 The price of the Goods or Bookings shall be that stipulated on the Website. The price is inclusive of VAT.

4.2 The total purchase price, including VAT and delivery charges, if any, will be displayed in the Buyer’s shopping cart prior to confirming the order.

4.3 We will require written evidence of carer status for each individual wishing to take advantage of any special rates or discounts for carers when accompanying relevant Visitors (such evidence may include but is not limited to evidence of receipt of carer’s benefit(s) and/or carer’s allowance ). In particular we may require a carer’s allowance letter showing a medium to high rate of award, a disability living allowance letter, a personal independence payment letter and/or a C+1 Bus Pass. We retain the right at our absolute discretion to apply a charge for any individual who does not provide such evidence, and we will refund this charge (at our discretion) if satisfactory evidence is subsequently provided within 14 days of the relevant visit.

4.4 Please note that tickets are non refundable.

5 RIGHTS OF SELLER

5.1 The Seller reserves the right to periodically update prices on the Website. The Seller shall make every effort to ensure prices are correct at the point at which the Buyer places an order.

6 AGE  RESTRICTIONS

6.1 Where Park rides or activities may only be purchased by persons of a certain age the Buyer will be asked when placing an order to declare that they are of the appropriate legal age to make such purchases. In addition the Buyer confirms that Visitors for whom tickets are purchased shall meet any age restrictions for the relevant rides and/or activities.

7 DELIVERY

7.1 Where any items are being delivered to the Buyer, the Seller shall use its reasonable endeavours to meet any date agreed for delivery. In any event time of delivery shall not be of the essence and the Seller shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.

7.2 Delivery shall be made to the Buyer’s address specified in the order unless agreed otherwise between the parties.

WEATHER AND OTHER DISRUPTIONS

8.1 From time to time certain areas of the Park may not be able to be opened safely due to rain or other weather conditions.

8.2 Certain areas of the Park may be closed from time due to the need for repairs or maintenance.

LIMITATION OF LIABILITY

9.1 In the event of any breach of these General Terms by the Seller, the Seller’s liability shall be limited to damages not exceed the price paid by the Buyer and the Seller shall under no circumstances be liable for any indirect, incidental or consequential loss or damage whatever.

9.2 Nothing in these General Terms shall exclude or limit the liability of the Seller for death or personal injury resulting from the negligence of the Seller or that of the Seller’s agents or employees.

9.3 In the event that you have a complaint about the Park, we will do our best to address this with you, but we shall not be obliged to refund the price of your ticket(s) unless required to do so by law.

9.4 In the event that you cannot attend the Park for your intended visit, we shall not be obliged to refund the price of your ticket(s) unless required to do so by law.

ATTENDANCE AT THE PARK

10.1 Children (and other Visitors who require supervision) must be supervised and accompanied by appropriate adults at all times.

10.2 If any member of your party is over the age of 16 but requires support from appropriate adults, you shall ensure that such individual(s) have such support at all times during your visit to the Park.

10.3 We shall be entitled at our absolute discretion to ensure that that members of your party bring their visit to the Park to an end immediately if we reasonably believe that the safety of any member of your party, or any third party (including our staff) is in jeopardy as a result of the actions or omissions of anyone in your group.

10.4 If you have any accessibility requirements, please contact us to ensure that we can accommodate you on the day of your visit.

10.5 Anyone parking at the Park does so at their own risk.

10.6 Anyone using Amusement Rides or children’s play areas, does so at their own risk.

10.7 Personal possessions and property are brought to the park entirely at your own risk. We shall not be liable to you for loss of or damage to such possessions or property other than in respect of liability that cannot lawfully be excluded by us.

10.8 Each animal experience admits one adult for the day of the experience. The Junior Keeper experience also includes an adult to supervise. Junior Keeper experiences and meerkat experiences are suitable for children aged 10 to 16. The Keeper for the day experience is suitable for people aged over 19 years.  All other animal experiences are suitable for people aged over 16yrs. 

10.9 Deer Feed is available on a first come first serve basis, bags will be limited to one per person per day. The business reserves the right to refuse the sale of Deer Feed at any time in the best interest of our Animals Welfare.

WAIVER

No waiver or delay by the Seller (whether express or implied) in enforcing any of its rights under this contract shall prejudice its rights to do so in the future.

FORCE MAJEURE

The Seller shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to epidemic or pandemic, acts of God, flood, drought, earthquake or other natural disaster, strikes, lock outs, accidents, terrorist attack, civil war, civil commotion or riots, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations, fire, failure of any communications, telecommunications or computer system, breakdown of plant or machinery, collapse of buildings, explosion or accident or shortage or unavailability of raw materials from a natural source of supply, and the Seller shall be entitled to a reasonable extension of its obligations

SEVERANCE

If any term or provision of these General Terms is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed, and the remainder of the provisions hereof shall continue in full force and effect as if these General Terms had been agreed with the invalid illegal or unenforceable provision eliminated.

DATA PROTECTION AND PRIVACY

14.1 Any personal data held by us in relation to you and/or Visitors shall be used in accordance with our Privacy Policy.

14.2 The terms of our Privacy Policy can be found here and are deemed to be incorporated into these General Terms.

CHANGES TO GENERAL TERMS

The Seller shall be entitled to alter these General Terms at any time, but this right shall not affect the existing General Terms accepted by the Buyer upon making a purchase.

GOVERNING LAW AND JURISDICTION

These General Terms shall be governed by and construed in accordance with the law of Scotland and the parties hereby submit to the exclusive jurisdiction of the Scottish courts.